Happy members stay on their health plan. That’s why contract managers for chose Diamond for all things DME.

• We'll prove member satisfaction - guaranteed!

Members become frustrated when the product they receive is not performing as it should, or if they do not understand its use. Studies show that patients blame their managed care company as well as the DME company when things go wrong.  Your ancillary service providers are vitally important to the member’s perception of your health plan.  We understand how important member satisfaction is and take many steps to maintain and raise it.

First, our staff receives in depth training on patient training techniques. We utilize a method called “the reverse demonstration”.  The delivery is complete only when the patient or their caretaker can demonstrate the safe and proper of their device. We have found this to be the most effective method of patient education.

Within 72 hours of delivery your member will receive a telephone call from our follow up team. We review their product once again and make sure they understand its use. At the same time we inquire as to the overall satisfaction with our company.  Any training or service issues found are resolved on the spot. After that, regular follow-up calls occur at varying intervals depending on the device being used.

We provide you with a monthly report of our satisfaction surveys and month over month comparisons.