Advantage Therapeutic Homecare Foam Mattress DiamondRX

Return Policy for Homecare and Hospital Beds

At Diamond, we understand that our homecare and hospital beds are essential for the comfort and well-being of our customers. Due to the size, weight, and complexity of these beds, we generally do not accept returns. However, we are committed to ensuring your satisfaction and may consider returns on a case-by-case basis.

Return Conditions:

• Case-by-Case Basis: Returns may be approved on a case-by-case basis. Please contact us to discuss your specific situation.
• Return Authorization: A return authorization must be requested and approved before returning any bed.
• Restocking Fee: If a return is approved, it is subject to a 25% restocking fee.
• Shipping: The customer is responsible for shipping the item back to us in its original packaging.

Refund Process:

• Upon approval of your return and receipt of the bed in its original condition, we will issue a refund to your original payment method, deducting the restocking fee and any shipping costs.
• We understand that each situation is unique, and we encourage you to reach out to our customer service team if you have any questions or concerns about our return policy.