Managed care & health plans
Close the gaps your DME network leaves open.
Direct answer: Diamond Respiratory Care is a Riverside-based DME provider serving Southern California under both capitated and fee-for-service arrangements. Plans bring us in for three reasons: to fill a product or geographic hole in their network, to raise member satisfaction on equipment-dependent care, and to take on the niche items carved out of their national DME contracts. Contracting starts with one conversation.
Why plans bring in Diamond
Most conversations start with one of these three. We're built for all three.
Network holes
A product line your contracts don't really cover. A ZIP code where turnaround stretches into days. Members bounced between vendors before anything reaches the home. We fill specific gaps — by product, by geography, or both — without asking you to restructure the rest of your network.
Member satisfaction
Members don't distinguish between their plan and the vendor their plan sent. A late oxygen delivery or a concentrator nobody explained becomes a complaint about you. Every Diamond delivery includes in-home setup and hands-on teaching, and oxygen support is staffed 24/7 — because the equipment experience is a retention issue, not a logistics one.
Carved-out items
National DME agreements are built for volume, and the items outside that volume get handled badly or not at all. Those are the ones we take. Beds and specialty support surfaces, complex respiratory, home access, CGM — carve them out and route them to a local provider who handles them every day.
Capitated or fee-for-service — we work both
We're experienced under both structures, and we don't need a specific one to make the relationship work.
Under capitation
Predictable cost is the point, so we manage to it: right-sizing equipment to the actual clinical need, resolving issues on the visit rather than generating a second one, and keeping members stable at home. Utilization reporting on the cadence you need.
Under fee-for-service
Clean authorizations and complete documentation. We work your prior-authorization requirements up front so paperwork isn't what delays a member's equipment.
Tell us how your contract is structured and we'll tell you exactly how we'd operate inside it.
Your vendors are part of your member experience
When a member calls about equipment, the interaction they remember is the one they had with the company that showed up at the door. That experience follows them to open enrollment.
Diamond has served Southern California since 1995. The operating model hasn't changed: our own technicians — not a courier — deliver the equipment, set it up in the home, and teach the member and caregiver how to use it before leaving. When something goes wrong with oxygen at 2 a.m., someone answers.
Ask us what your members would experience. We'll walk you through it step by step.
Equipment arrives set up and working, not in a box on the porch.
Member and caregiver are shown how to use it, in person, before we leave.
Most setups happen within one business day of a complete order.
After-hours coverage for the failures that can't wait until Monday.
By phone, by form, or online at shop.diamondrx.com.
The items your national contract handles worst
Broad DME agreements are priced and staffed for high-volume commodity items. The categories outside that lane — complex respiratory, specialty surfaces, home access equipment — need clinical judgment, in-home fitting, and follow-up. That's where members wait longest and complain loudest.
Carve those categories out and route them to us. Your primary contract stays intact; the problem categories go to a local provider who does them every day, staffed with respiratory therapists, delivery technicians, and patient support specialists out of Riverside.
See full capabilities →The details your network team will ask for
Coverage & geography
Counties served, delivery radius, and how equipment actually reaches the home.
See coverage →Capabilities
Product lines, licensure, accreditation, and operating capacity.
See capabilities →Contracting & network development
Where to send an inquiry, and what happens next.
Get in touch →How contracting starts
No RFP required to have the first conversation.
Tell us the gap
Call or send the form. We want to know the product line, the geography, and the contract structure — that's enough to know whether we're a fit.
We respond within one business day
Someone from our contracting side gets back to you. If we're not the right answer for what you need, we'll say so.
Credentialing and go-live
We send a capabilities packet, COI, and W-9 the same business day, provide licensure and accreditation documentation, work through your credentialing process, and set the referral and authorization workflow before the first member is routed to us.
Operating facts
Accredited by The Compliance Team. Certificate and current-through date available on request.
Enrolled supplier — supplier number available on request.
CA DME/HME licensure, liability insurance, and bonding on file. Certificates on request.
Locally owned and operated from 1403 Palmyrita Ave, Riverside, CA 92507.
Let's find out if we fill your gap
Contracting and network development inquiries go straight to our team in Riverside. Phone is fastest.
Mon–Thu 8:00–5:00 · Fri 7:00–4:00 Pacific · 24/7 emergency support outside office hours