Patients → What we provide
Hospital Beds & Surfaces
A bed that raises the head and feet so you can change position at home — plus the mattress that goes on it. A Diamond technician brings it to you across Riverside, San Bernardino, Orange, Los Angeles, and San Diego counties, sets it up, and shows you the controls.
Will insurance cover it?
Medicare and most plans cover a hospital bed when your doctor documents why you need one — to change position, elevate your head, or something your home bed cannot do. Support surfaces have their own rules. We request the order and tell you what's covered before anything is delivered.
Billing & insurance →How fast can I get it?
A technician comes to the house. We'll call you to schedule once we have the order from your doctor. Timing depends on the bed, the mattress, and your plan — we'll give you a window when we call. We do not ship beds.
What will I owe?
We tell you before delivery, not after. If there's a copay or a deductible on the bed, the mattress, or the rails, you'll hear it from us on the phone first.
What we carry
We carry home-care hospital beds. These are the frames that raise the head and the feet from a handset. Standard frames for most homes. A wider bariatric frame when the order calls for it.
Rails and a trapeze bar if your doctor wants them. Half rails are common at home. Full rails when fall risk is higher. The trapeze is an overhead bar so you can lift and shift yourself.
The mattress is its own piece. A basic homecare mattress. A zoned foam mattress. A gel overlay that sits on top. A bariatric mattress. Or a low-air-loss alternating-pressure mattress with a pump. We bring the surface on the order.
The names on the shop are the listed models. We will tell you if your plan fulfills a different one. Call us for sheets and other supplies.
Do I own or rent this equipment?
Plans do not all treat a hospital bed the same way. We check yours and tell you before we schedule delivery.
Medicare usually bills a home-care hospital bed as a capped rental. You rent it for 13 months. Once those months are paid, the bed is yours and you are responsible for it. Medicare often treats the useful life as five years.
Other insurers — IEHP is one — may purchase the bed for you up front. In that case it is yours from the start. We check.
The mattress can bill differently from the bed. A basic foam or gel surface is often purchased. A low-air-loss or alternating-pressure mattress is often rented only while it is medically necessary — then it comes back. Rails and a trapeze may bill on their own.
This is not oxygen. After the cap, you own the bed. We do not keep servicing it on a long rental.
What you'll pay. You're responsible for any copay or deductible your plan doesn't cover. We tell you that on the phone first.
What to expect at delivery & setup
A Diamond technician brings the bed and the mattress to your home at a scheduled time. They assemble the frame, put on the mattress, and set the rails if those are on the order.
They show you the handset — head, feet, and height if the bed has it. If there is a pump for an air mattress, they plug it in and walk through the alarm lights. They stay until you know how to use it.
They take the boxes with them. If something is missing from the order, say so before they leave.
We'll give you a delivery window when we call to schedule. This is not a box on the porch. Do not plan on picking a hospital bed up at the office.
Before we arrive
Clear the room where the bed will go, and a path from the door. Have an outlet ready for an electric bed and, if you have one, the air-mattress pump. Secure pets while the technician is in the house.
Living with your hospital beds & surfaces
If something goes wrong
Need help with your hospital beds & surfaces?
Call (800) 977-3002 Mon–Thu 8:00–5:00, Fri 7:00–4:00 Pacific
Office hours, not the 24/7 oxygen line. If the bed will not raise or lower, start with the power cord in the wall and the handset clicked in. If a rail is stuck, do not force it. If the mattress pump is alarming, check that the hoses are seated and the power light is on. Then call (800) 977-3002 during the hours above. Phone is faster than email for equipment problems. Sheets and other supplies are ordered by calling us — the resupply form is there if you need it, but the phone is how we take the order.
- Something is broken or not working right → call, don't email. Phone is faster for equipment problems.
- You need supplies → Request resupply
Common questions about hospital beds & surfaces
Do I need a prescription for a hospital bed?
Yes. A hospital bed and a support surface are prescribed by your doctor. If you don't have an order yet, call us at (800) 977-3002 and we'll request it from your doctor's office.
How quickly can I get a hospital bed?
A technician comes to the house. We'll call you to schedule once we have the order from your doctor. Timing depends on the bed, the mattress, and your plan — we'll give you a window when we call. We do not ship beds.
Will Medicare pay for it?
Usually, when your doctor documents why you need a hospital bed — to change position, elevate your head, or something an ordinary bed cannot do. Support surfaces have their own criteria. That's what we request from your doctor's office. This applies to Medicare and to most other insurance. If there's any issue with your coverage, our team will be in touch. Nothing here is a guarantee.
Do I own the bed or rent it?
It depends on your plan. Medicare usually rents a home-care hospital bed for 13 months; after those months are paid, the bed is yours. Other insurers, including IEHP, may purchase it from the start. The mattress can follow different rules. We tell you before delivery. See “Do I own or rent this equipment?” above.
What’s a low-air-loss mattress?
A mattress with a small pump. Air moves under you so pressure and moisture do not sit in one spot. Doctors order it when skin is at higher risk. It is different from a basic foam mattress. The pump needs an outlet and will alarm if something is off — call us if it does.
Do I get rails?
If they are on the order, we set them when we set up the bed. Half rails are common at home. Full rails when fall risk is higher. Do not force a stuck rail. Call (800) 977-3002 during office hours.
Can I travel with it?
The bed stays in the home. It is not a travel item. If you are going to a facility or staying somewhere else, call (800) 977-3002 and we'll help you plan. Do not try to move the frame yourself.
What if the bed won’t raise or lower?
Check the power cord and the handset first. If the bed still will not raise or lower, or a rail is stuck, call (800) 977-3002 during office hours. Don't force the frame.
Which areas do you serve?
Riverside, San Bernardino, Orange, Los Angeles, and San Diego counties.
Who do I call if I need help?
Call (800) 977-3002 — Mon–Thu 8:00–5:00, Fri 7:00–4:00 Pacific.
Ready to get started?
Call (800) 977-3002 and we'll walk you through it — including requesting the order from your doctor if you don't have one yet.
How to get started →