Patients → What we provide
Walkers & Rollators
A walker is a frame you hold — or roll, if it has wheels — so you can walk more safely at home. A rollator has wheels, brakes, and usually a seat. We serve Riverside, San Bernardino, Orange, Los Angeles, and San Diego counties.
Will insurance cover it?
Medicare and most major plans cover a walker when your doctor documents you need it to walk safely at home. We check your specific plan and tell you what's covered before anything goes out. Nothing here is a guarantee.
Billing & insurance →How fast can I get it?
These are light and usually ship. Prefer to pick up? Just call our Riverside office first and we'll let you know when it's ready. If we're already delivering other equipment — like a bed, lift, or wheelchair — your walker or rollator can go on that same delivery. We'll confirm timing by phone once we have your order.
What will I owe?
We tell you before it goes out, not after. If there's a copay or a deductible, or if the style you want costs more than your plan pays, you'll hear that number from us on the phone first.
What we carry
A folding walker is a frame you lift with each step. That's the Aluminum Walker by Medline.
A walker with wheels stays on the ground as you walk. That's the Standard Medline Walker With Wheels.
A bariatric walker is built for more weight. That's the Medline Bariatric Walker.
A rollator has four wheels, hand brakes, and usually a seat. We carry Drive Nitro models — Aluminum, Sprint, HD, and DLX — plus Medline aluminum, bariatric, European-style, and basic steel rollators. An upright rollator (Medline) lets you walk taller. The Drive Nitro Duet converts to a transport chair so a caregiver can push you.
Canes are on the same shop collection if you need one — Medline Fashion Offset Handle Cane, Medline Quad Cane, Standard Aluminum Cane. This page is walkers and rollators.
Replacement tips and wheels are supplies. Call us when you need them.
Do I own or rent this equipment?
Plans do not all treat a walker the same way. We check yours and tell you before it ships or you pick it up.
Walkers and canes are usually inexpensive. Medicare and many other plans purchase them up front. You own it. There is no monthly rental bill. This is not a 13-month rental. It is not oxygen.
A rollator is the four-wheel style with brakes and a seat. Plans sometimes bill the frame as a walker if it meets walker rules. The seat and basket are extras. They are not paid as a separate item. Some plans treat the whole rollator as a convenience upgrade. We will not say Medicare covers rollators. We check your plan and tell you.
If your plan will not pay the upgrade, we quote the difference before anything goes out. You decide.
Replacement tips, wheels, and handgrips are supplies. They are not a rental. Call us when you need them.
What you'll pay. You're responsible for any copay or deductible your plan doesn't cover. We tell you that on the phone first.
What to expect at delivery & setup
These are light and usually ship. Prefer to pick up at our Riverside office? Just call (800) 977-3002 first and we'll let you know when it's ready for pickup.
There is no home technician visit on a typical walker or rollator order. If we are already delivering other equipment — a bed, a lift, or a wheelchair — the walker or rollator can go on that truck. If you want help setting the height after it arrives, call us. We can walk you through it on the phone.
The box has the walker or rollator. Fold it the way the insert shows. Set the height so the handgrips sit at your wrist crease when your arms hang at your sides.
When it arrives
Measure from the floor to the crease of your wrist with your arms hanging. That's the height the handgrips should sit. Clear a walking path — bathroom to bedroom, or wherever you'll use it. Tape down or pick up throw rugs. Put pets in another room while you try the first walk. If you're picking up, just call first — we'll let you know when your order is ready.
Living with your walkers & rollators
If something goes wrong
Need help with your walker or rollator?
Call (800) 977-3002 Mon–Thu 8:00–5:00, Fri 7:00–4:00 Pacific
Office hours, not the 24/7 oxygen line. Call (800) 977-3002 Mon–Thu 8:00–5:00, Fri 7:00–4:00 Pacific.
If the folding mechanism is loose, the rubber tips are worn down, a wheel wobbles, or the brakes on a rollator feel weak, stop and call. Don't keep walking on worn tips.
Replacement tips, wheels, and handgrips are supplies. We take that order by phone. If you aren't sure it's safe to keep using, call first.
Phone is faster than email for equipment problems.
- Something is broken or not working right → call, don't email. Phone is faster for equipment problems.
- You need supplies → Request resupply
Common questions about walkers & rollators
Do I need a prescription for a walker?
Yes. If insurance is paying, we need an order from your doctor. If you don't have one yet, call us at (800) 977-3002 and we'll request it from your doctor's office.
How quickly can I get a walker or rollator?
These are light and usually ship. Prefer to pick up? Just call our Riverside office first and we'll let you know when it's ready. If we're already delivering other equipment — like a bed, lift, or wheelchair — your walker or rollator can go on that same delivery. We'll confirm timing by phone once we have your order.
Will Medicare pay for a rollator?
We will not say Medicare covers rollators. A rollator is often billed as a walker if it meets walker rules. The seat and basket are extras and are not paid separately. Some plans treat a rollator as a convenience upgrade. We check your plan and tell you before anything goes out. Nothing here is a guarantee.
Do I own the walker or rent it?
Walkers and canes are usually purchased. You own it. This is not a 13-month rental. It is not oxygen. A rollator depends on your plan. See “Do I own or rent this equipment?” above.
What's the difference between a walker and a rollator?
A walker is a frame you lift — or roll, if it has two wheels. A rollator has four wheels, hand brakes, and usually a seat. You squeeze the brakes to stop. You sit when you need a rest. Which one you get depends on your balance, your strength, and what your doctor ordered.
How do I set the height?
Stand with your arms hanging. The handgrips should sit at the crease of your wrist. You should have a slight bend in your elbows when you hold them. If you want us to walk you through it on the phone, call (800) 977-3002.
Can I use it on stairs?
A walker is not for climbing stairs. Use the handrail. Fold the walker and have someone carry it, or take one step at a time the way your therapist showed you. A rollator stays off the stairs. If you're not sure, call us before you try it.
Can I travel with it?
Yes. Folding walkers and most rollators fold. Take this number: (800) 977-3002. Airlines and TSA treat medical devices as medical devices — call the airline if you're flying.
The tips or wheels are worn. What do I do?
Call (800) 977-3002 during office hours. Worn tips and wheels are supplies. We take that order by phone. Don't keep walking on worn-down tips.
Which areas do you serve?
Riverside, San Bernardino, Orange, Los Angeles, and San Diego counties.
Who do I call if I need help?
Call (800) 977-3002 — Mon–Thu 8:00–5:00, Fri 7:00–4:00 Pacific.
Ready to get started?
Call (800) 977-3002 and we'll walk you through it — including requesting the order from your doctor if you don't have one yet.
How to get started →